Privacy Policy

Rockpool Creative respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, engage our services, or interact with our content.

By using this website, you agree to the practices outlined in this Privacy Policy.

1. What information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

  • Your name

  • Email address

  • Phone number

  • Business or organisation name

  • Billing and payment details

  • Project information you provide to us

  • Website usage data and analytics

  • Social media profile information (where you interact with us publicly)

  • Any other information you voluntarily submit through contact forms, emails or enquiries

We may also collect non-identifiable technical information including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referral sources

2. How we collect information

We collect information in a number of ways, including when you:

  • Submit an enquiry through our website

  • Contact us by email or phone

  • Engage us for services

  • Subscribe to newsletters or updates

  • Interact with our social media channels

  • Use or browse our website

  • Provide assets, briefs or materials for projects

Some information may also be collected automatically through cookies, analytics tools and website tracking technologies.

3. Why we collect your information

We collect personal information to:

  • Respond to enquiries and communicate with you

  • Provide creative, video, design or marketing services

  • Manage projects and client relationships

  • Send invoices and process payments

  • Improve our website, services and customer experience

  • Send relevant updates, newsletters or promotional content (only where permitted)

  • Meet legal and regulatory obligations

  • Protect our business, clients and users from fraud, misuse or unlawful activity

We only collect information that is reasonably necessary for these purposes.

4. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Understand how users interact with the site

  • Measure traffic and performance

  • Support marketing and advertising activities

You can disable cookies through your browser settings, however some parts of the website may not function correctly.

We may use third-party services such as:

  • Google Analytics

  • Meta Pixel

  • Vimeo or YouTube embeds

  • CRM or email marketing platforms

These providers may collect and process information in accordance with their own privacy policies.

5. Disclosure of personal information

We may disclose personal information to:

  • Contractors, freelancers or suppliers assisting with projects

  • Payment processors and accounting providers

  • IT service providers and hosting platforms

  • Analytics, marketing or communication platforms

  • Legal, regulatory or government authorities where required by law

We do not sell personal information to third parties.

Where third-party providers are located outside Australia, we take reasonable steps to ensure appropriate privacy protections are in place.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

  • Secure passwords and authentication

  • Restricted access to sensitive information

  • Secure cloud storage systems

  • Updated software and security practices

Despite our efforts, no method of transmission or storage is completely secure. Users provide information at their own risk.

7. Retention of information

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Maintain business and financial records

  • Resolve disputes

  • Comply with legal obligations

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

8. Access and correction

You may request access to the personal information we hold about you and request corrections where necessary.

Requests can be made by contacting us using the details below.

We may require verification of identity before processing requests.

9. Marketing communications

Where permitted by law, we may send marketing or promotional communications.

You can opt out at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will respect your communication preferences.

10. Third-party links

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security or content of external websites.

Users should review the privacy policies of any external sites they visit.

11. Children's privacy

Our services and website are not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised effective date.

Continued use of the website after changes are published constitutes acceptance of the updated policy.

13. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Rockpool Creative
Email: hello@rockpoolcreative.com.au
Location: New South Wales, Australia