Terms & Conditions

Effective Date: 18 May 2026

These Terms & Conditions govern access to and use of the Rockpool Creative website and services.

By accessing this website or engaging our services, you agree to comply with these terms.

If you do not agree, you should not use this website.

1. Website use

You agree to use this website lawfully and responsibly.

You must not:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to systems or data

  • Copy, reproduce or exploit website content without permission

  • Introduce malicious code, viruses or harmful technologies

  • Use the website in a way that disrupts its operation or security

We reserve the right to restrict or terminate access where misuse occurs.

2. Intellectual property

Unless otherwise stated, all content on this website is owned by or licensed to Rockpool Creative.

This includes:

  • Branding and logos

  • Videos and motion graphics

  • Photography and imagery

  • Website copy

  • Graphics and design assets

  • Layouts and creative materials

Content may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

Client-owned materials remain the property of the respective client unless otherwise agreed.

3. Portfolio and promotional use

Unless otherwise agreed in writing, Rockpool Creative may display completed creative work in portfolios, social media, award submissions, presentations or marketing materials.

Where projects are confidential or embargoed, reasonable efforts will be made to honour agreed restrictions.

Clients may request exclusions in writing before project completion.

4. Quotes, pricing and proposals

All quotes, estimates and proposals are:

  • Subject to change prior to formal acceptance

  • Based on the agreed project scope

  • Exclusive of additional revisions, changes or out-of-scope requests unless otherwise stated

Additional work may incur additional fees.

Timeframes provided are estimates only and may vary depending on feedback, approvals, client responsiveness and external factors.

5. Payments and invoices

Unless otherwise agreed:

  • Invoices are payable within the stated payment terms

  • Late payments may result in paused work or delayed delivery

  • Final deliverables may be withheld until payment is received in full

Rockpool Creative reserves the right to charge reasonable recovery costs associated with overdue invoices where permitted by law.

6. Client responsibilities

Clients agree to:

  • Provide accurate information and approvals

  • Ensure supplied materials do not infringe third-party rights

  • Obtain required permissions, licences or talent releases where necessary

  • Review deliverables promptly

Rockpool Creative is not responsible for delays caused by incomplete information, delayed feedback or client-side approvals.

7. Third-party platforms and services

Projects may involve third-party platforms, software or services.

Rockpool Creative is not responsible for outages, policy changes, pricing changes or technical issues caused by third-party providers.

Users remain responsible for complying with third-party platform terms.

8. Disclaimer

This website and its content are provided on an "as is" and "as available" basis.

While we make reasonable efforts to ensure information is accurate and up to date, we do not guarantee:

  • Accuracy

  • Completeness

  • Reliability

  • Availability

  • Suitability for a particular purpose

Content on this website is general information only and does not constitute professional legal, financial or business advice.

Users rely on website information at their own risk.

9. Limitation of liability

To the maximum extent permitted by law, Rockpool Creative excludes liability for:

  • Indirect or consequential loss

  • Loss of profits, business, revenue or opportunity

  • Loss of data

  • Website interruptions or technical issues

  • Reliance on website content

Where liability cannot be excluded under Australian Consumer Law, liability is limited to the resupply of services or the cost of resupplying services, where permitted.

Nothing in these terms excludes rights that cannot legally be excluded.

10. Australian Consumer Law

Nothing in these terms is intended to exclude, restrict or modify any consumer guarantees or rights under the Competition and Consumer Act 2010 (Cth) or other applicable laws.

Consumers may be entitled to certain remedies that cannot be excluded.

11. Confidentiality

Rockpool Creative will take reasonable steps to maintain the confidentiality of sensitive client information.

Clients are also expected to maintain the confidentiality of proposals, pricing, strategy documents and non-public business information.

12. Termination

We reserve the right to suspend or terminate services or website access where:

  • These terms are breached

  • Unlawful conduct occurs

  • Payment obligations are not met

  • Continuing the engagement becomes unreasonable or unsafe

Any outstanding fees remain payable.

13. Governing law

These terms are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of New South Wales.

14. Changes to these terms

We may update these Terms of Use from time to time.

Updated versions will be published on this page with a revised effective date.

Continued use of the website constitutes acceptance of the updated terms.

15. Contact

For legal or website-related enquiries, contact:

Rockpool Creative
Email: hello@rockpoolcreative.com.au
Location: New South Wales, Australia